Refund and Cancellation Policy

Effective: August 29, 2026

Purpose

This policy explains how student cancellations, Academy cancellations, refunds, transfers, and related enrollment changes are handled by Total Technical Solutions (TTS) Training Academy.

Student Cancellations

Students who cannot attend a scheduled course must notify TTS Training Academy as soon as possible. Cancellation requests must be submitted through the Academy’s designated support or contact channel so the request can be documented.

Refund Eligibility

Refund eligibility depends on the timing of the cancellation, the student’s access to course materials, and whether the course has begun. TTS Training Academy may limit or deny refunds after protected course materials have been released, after a live class has started, or after substantial course access has been provided, subject to applicable law.

Transfers and Rescheduling

When permitted, an eligible student may request a transfer to another available session of the same course instead of a refund. Transfers are subject to seat availability, scheduling, and any published transfer limitations.

No-Show Students

A student who does not attend a scheduled live course and does not provide timely notice may be treated as a no-show. No-show enrollments are generally not refundable. TTS Training Academy may, at its discretion, allow a one-time transfer when circumstances justify it.

Academy Cancellation or Rescheduling

TTS Training Academy may cancel or reschedule a course because of insufficient enrollment, instructor availability, technical interruption, emergency conditions, or other operational circumstances.

When the Academy cancels a course and does not provide a suitable replacement session, affected students will be offered an appropriate refund or credit for the canceled course.

Minimum Enrollment

Live courses may require a minimum number of enrolled students before the session proceeds. If the minimum is not met, TTS Training Academy may reschedule or cancel the session and contact enrolled students with available options.

Processing Time

Approved refunds will be returned through the original payment method when reasonably possible. Financial institutions and payment processors may require additional time before a refund appears on the customer’s account.

Third-Party Fees

TTS Training Academy is not responsible for fees imposed by a student’s bank, card issuer, internet provider, device provider, or other third party unless required by law.

Chargebacks and Payment Disputes

Students are encouraged to contact TTS Training Academy before initiating a payment dispute so that enrollment, cancellation, access, or refund concerns can be reviewed and documented.

Exceptions

TTS Training Academy may approve reasonable exceptions when warranted by documented emergencies or extraordinary circumstances. An exception in one case does not create a permanent waiver of this policy.

Policy Acceptance

By enrolling in a TTS Training Academy course, the student acknowledges and agrees to this Refund and Cancellation Policy and any course-specific cancellation terms disclosed before purchase.

TTS Training Academy
Total Technical Solutions